GENERAL
Are your ceramics food safe?
Yes! Any piece that comes in contact with food or liquid has been lined with a food safe glaze. All pieces are vitrified and have been fired to the correct temperature.
Are pieces dishwasher/microwave safe?
Yes. Pieces can be placed in the dishwasher and microwave however it is always recommended to handwash pottery.
Any other care tips?
It is recommended to avoid putting your piece through sudden temperature changes (eg. pouring hot liquid into a cold mug that just came out of the freezer) as this can cause thermal shock and make it crack.
SHIPPING
Oh no! I received a broken piece. What now?
Every shipment is packed with love and care but accidents can happen while shipping a fragile item. If your piece gets broken during transit, please take a photo of your broken item and the box it came in (inside and outside) and contact olivia@morelivingceramics.com where you will be issued with a choice of a replacement or refund.
Why is shipping so expensive?
Shipping fragile ceramics requires a larger box so that your piece can be wrapped and protected to ensure that it arrives to you safely. Shipping costs are generated based on how far the package has to travel, box size and weight of package.
ORDERS
Do you accept returns/refunds?
Due to being a start up business, refunds and returns will not be accepted at this time.
If we do multiple orders, is there any way to combine shipping?
If you email olivia@morelivingceramics.com right away, I will combine shipping and will always choose the cheapest, fastest option available!
Do you make custom orders?
It honestly depends how busy I am! If you have any questions about custom orders, please send me an email and I will see if we can figure something out :)